Refund & Return Policy

Refund policy
Return & Exchange Policy
All Kathaa jewellery pieces pass through strict quality checks before dispatch. Since each jewel is handmade, it may vary slightly from product images — this is what makes every piece truly unique.
 
When are returns & exchanges accepted?
Returns and exchanges will only be accepted in the following cases:
• The order was damaged in transit • The order was incorrect
The product must be returned exactly as received — unworn, unused, in its original packaging, with all tags and barcodes intact.
 
 
What happens after approval?
Once we receive the product, it will undergo a quality inspection. If approved:
• We will replace it with the same product, OR • If out of stock, we will issue a Store Credit valid for 6 months • Cash refunds are not applicable
 
How the process works
Notify us within 48 hours— You must report the issue within 48 hours of receiving your order. Submit your request at: kathaacustomercare@gmail.com
QC review— Our Quality Control team will review your request and decide whether it qualifies.
Reverse pick-up— Once approved, we will arrange a reverse pick-up at no cost to you.
Replacement delivered— Your replacement will be delivered within 7–10 working days.

 
 
Contact us
📧 kathaacustomercare@gmail.com