Privacy Policy
Welcome to Kathaa – Timeless Treasures ("Kathaa", "we", "our", or "us"). We value the trust you place in us whenever you visit our website or choose our jewellery. Protecting your privacy is one of our highest priorities, and we are committed to handling your personal information responsibly, transparently, and in accordance with applicable laws. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you access our website, place an order, communicate with us, or otherwise use our services.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
Information We Collect
When you browse our website or make a purchase, we may collect certain personal information that helps us provide a seamless shopping experience. This information may include your name, email address, mobile number, billing address, shipping address, postal code, and order details. When you contact our customer support team through email, WhatsApp, social media, or any other communication channel, we may also retain the information you choose to share with us in order to respond to your queries and improve our services.
In addition to the information you voluntarily provide, our website may automatically collect certain technical information such as your IP address, browser type, operating system, device information, pages visited, browsing behaviour, time spent on the website, referral source, and other analytical data through cookies and similar technologies. This information helps us understand how visitors interact with our website and enables us to enhance user experience.
How We Use Your Information
The information we collect is used solely for legitimate business purposes and to provide you with the best possible shopping experience. Your personal information allows us to process and fulfil your orders, verify transactions, arrange deliveries, provide order confirmations, send shipping updates, respond to customer service requests, and maintain accurate records of your purchases.
We also use your information to improve our website, analyse customer preferences, enhance product offerings, prevent fraudulent activities, ensure the security of our platform, and comply with applicable legal and regulatory obligations. Where permitted by law, we may use your contact information to inform you about new collections, exclusive offers, festive promotions, product launches, and other marketing communications that we believe may be of interest to you. You may choose to unsubscribe from such communications at any time.
Payment Information
The security of your financial information is extremely important to us. Kathaa does not collect or store your debit card details, credit card information, CVV, UPI PIN, net banking credentials, or other sensitive payment information. All online payments are processed through trusted and secure third-party payment gateway providers that employ industry-standard encryption and security measures. Your payment information is governed by the privacy policies and security practices of the respective payment service providers.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyse website traffic, measure the effectiveness of marketing campaigns, and provide a more personalised shopping experience. Cookies are small text files stored on your device that help us recognise returning visitors and optimise website performance. While you may disable cookies through your browser settings, doing so may affect certain features or functionality of the website.
Sharing of Information
Kathaa respects your privacy and does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, in order to operate our business effectively, we may share limited information with trusted third-party service providers who assist us in processing payments, delivering orders, providing logistics support, maintaining our website, analysing website performance, sending communications, or complying with legal obligations.
These service providers are granted access only to the information necessary to perform their respective services and are expected to maintain appropriate standards of confidentiality and data security. We may also disclose personal information if required to do so by law, court order, governmental authority, or regulatory body, or where such disclosure is necessary to protect our legal rights, investigate fraudulent activities, or ensure the safety and security of our customers and business.
Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or destruction. Our website employs appropriate security practices designed to safeguard customer data during transmission and storage. While we strive to maintain the highest level of security, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. Accordingly, although we make every reasonable effort to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as it is reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing your orders, providing customer support, maintaining business records, complying with tax and legal obligations, resolving disputes, and preventing fraudulent activities. Once the information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with applicable legal requirements.
Your Rights
Depending on the laws applicable to you, you may have the right to request access to your personal information, correct inaccurate or incomplete information, update your details, withdraw consent where processing is based on consent, or request deletion of your personal data, subject to our legal and contractual obligations. If you wish to exercise any of these rights or have concerns regarding the manner in which your personal information is handled, you may contact us using the details provided below. We will make reasonable efforts to respond to your request within the time prescribed by applicable law.
Children's Privacy
Kathaa's website and services are intended for individuals who are at least eighteen years of age. We do not knowingly collect personal information from children. If we become aware that personal information belonging to a minor has been collected without appropriate consent, we will take reasonable steps to delete such information from our records.
Third-Party Websites
Our website may contain links to third-party websites, social media platforms, or external services that are not owned or controlled by Kathaa. We are not responsible for the privacy practices, content, or security of these external websites. We encourage you to review the privacy policies of any third-party websites before providing your personal information to them.
Changes to This Privacy Policy
Kathaa reserves the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. Any updates will be published on this page along with the revised "Last Updated" date. Your continued use of our website after such changes have been posted will constitute your acceptance of the updated Privacy Policy.
We appreciate your trust in Kathaa and remain committed to protecting your privacy while providing you with a secure, transparent, and delightful shopping experience.